Emergency line, 7 days a week — first response within 4 to 5 hours

WooCommerce site compromised?
Take back control in 48 hours.

Vulnerable plugins, tampered themes, brute-forced admin accounts: WooCommerce is the most targeted e-commerce estate in the world. Our playbooks cover the full WordPress chain.

Start an intervention See published rates
Typical symptoms

What we see on WooCommerce

Redirects to third-party domains, often limited to mobile traffic
Unknown administrator accounts in the admin interface
Modified files in wp-content, themes or core
Spam pages indexed by search engines
Ad account suspended for “malicious software”
Plugins disabled or modified without action from your team

Any one of these signals warrants triage. It costs €500 and you keep the diagnostic report — deducted from the fee if an engagement starts.

Four phases, monitoring included

1
H0 → H5

Triage

Confirmed compromise or false positive? Scope, exposed data, legal obligations. Engagement authorisation signed online, secure access established.

2
H5 → H24

Analyse

Server logs, WordPress core and plugin integrity, wp_options and wp_users tables, malicious scheduled tasks, web shells hidden in upload directories.

3
H24 → H48

Eradicate

Core and plugin reinstallation from official sources, removal of illegitimate accounts, rotation of authentication keys and salts, wp-config and WAF hardening.

4
D2 → D90

Monitor

Integrity probes and automated watch for 30 days, with an alert channel validated by a real end-to-end test.

WooCommerce engagement

Published rates, signed scope, best-efforts obligation stated in writing.

Emergency response

€990 or €1,990
€990 excl. VAT if your store is not hacked · €1,990 excl. VAT if it already is. Fixed price, one store, one domain.
  • Triage and full forensic analysis
  • Root-cause eradication and credential rotation
  • Third-party access audit (keys, vendor accounts)
  • 90 days of monitoring and re-cleaning guarantee
  • Executive summary report
  • Optional insurer / ad-platform report: + €400

What is included, what is not →

Start an intervention

Frequently asked questions

How fast do you respond?

First response from an engineer within 5 hours, Monday to Friday, 8am to 8pm. “Response” means talking to an engineer, not an automated acknowledgement.

Should we take the site offline immediately?

Not before speaking with us. Shutting down destroys volatile evidence and does not remove persistence. We move the site into controlled maintenance instead.

What if no compromise is confirmed?

You keep the diagnostic report and nothing else is billed. If you prefer, the amount paid becomes a credit towards preventive hardening.

Do you guarantee we will not be attacked again?

No — and be wary of anyone who promises that. We are bound by a best-efforts obligation stated in the contract: industry standards, a defined scope, and 30 days of monitoring to verify the eradication holds.

Our ad account is suspended — can you help?

Yes, as an option: we assemble remediation evidence in the expected format, file the review request and follow it through to removal of the flag — the same process applies to cyber insurance claims.

Contact us

An engineer replies within 4 to 5 hours — within 4 hours for continuous-protection subscribers.

Emergency — 7 days a week +00 000 000 000 placeholder — replace with real number

✉ [email protected] · [email protected]
Remote engagements across Europe — EN / FR / ES / IT / PT / PL / HU / CS