Written down before you order. We would rather you knew where our work stops than discover it mid-job.
No surcharge, however long it takes us.
Not to bill you more, but because these are projects of a different nature, duration and budget.
Free, itemised, no obligation. You are free not to proceed.
We commit to applying every means and all the craft of our trade to clean your store and protect it as it stands.
This is a best-efforts obligation. We cannot guarantee no new attack will succeed: a store's security also depends on its software, its hosting and the people who access it.
The 90-day guarantee applies in full — unless the new infection exploits a flaw we reported to you in writing and which you chose not to address. We say so now so there is no surprise later.
When a vendor stops maintaining a version, it stops publishing fixes. Flaws found after that date are never corrected.
We can clean your store, close the entry point and apply every patch that exists for your version. It will be clean and operational.
But we cannot make it durably safe while it runs on that version. This is not about skill: no provider can fix a flaw for which the vendor never published a patch.
Because the price would be wrong. A recovery is a few days of work; a migration is several weeks. A single fee would either overcharge those whose store is up to date, or produce an add-on mid-job.
That is legitimate. We clean your store, hand you the list of what remains exposed and put risk-reduction measures in place. The only consequence is on the guarantee.
A named engineer, identified in your file, working from the European Union. Processing is governed by an Article 28 GDPR data processing agreement annexed to the contract.
You keep the diagnostic report and nothing else is billed. If you prefer, the amount paid becomes a credit towards preventive hardening.
First response from an engineer within 5 hours, Monday to Friday, 8am to 8pm.
Contact us